Hello all, I'm writing this topic because y'all helped me to years ago with a similar issue.
I've been floating for two years for Stop and Shop/Giant/Ahold and recently left my job to be the prospective "head cutter" at a Whole Foods.
Coming from the bandsaw and bench, foam tray packing, dolly filling world of a conventional store has me struggling a bit in this adjustment. I can't seem to get their huge service case + beef grinds done by opening. We need grinds daily and I have to clean the grinder between each grind and fat test each batch. I have four hours to do the work and I can certainly cut meat fast enough... I think it's just an organization issue with me.
anyone have Whole Foods experience or any pointers to share?
How much is it prep/ real time cutting?How much can be done the night before? how big is your case? You have boxed or local hanging meats? you working on your own or got another with you?
Worked as a atl at Wholefoods and as heAd meat cutter how are you getting 4 hours we only got 2 after 4 hours everything should be level fresh very high standards
just the stopping cleaning and sani alone can eat up valuable production time. maybe having a second or third set of head assembly and other grinder parts clean and sanitized at the ready to swap out and a quicker clean sani of the immediate area and parts contribute to efficiencies? Josh Johnson worked at a whole foods, he may have some insight he ran the best case in the state at one point and saved them during a spice blend recall for their fresh sausages.
Been with Whole Foods for ten years before I moved to Sprouts and one thing I find is that you really need to depend on your clerks to be knowledgeable about product and if you ever get some down time for them see if you can pull up info on the computer there provided by the company. (They use to have WFMU classes back when I was there.) That way they can focus on customers help be your eyes on what needs to be cut and you can prep the trays that they can grind for the case. In the morning the grinds can be really heavy and depending on what day it is you can make them lighter and lighter as the day goes on.
Another thing is that you have to make sure there are no holes in the retail and that the paper in the service case is not showing so customers see product and not paper where it looks like the case is empty.
The team leader should have your sale predictions for the day and a production list that should be done by the afternoon because after 3pm it's all about getting the cases pumped upped for that dinner rush and then what I call the three "C's" in order of importance after that to me was....Customers, Case and Clean.
And stay positive and give encouragement, especially to your clerks so it will keep them appreciated and motivated which in turn will give your customers a good feeling about the happy environment you have at the best department in the whole store.
Clerks for sure help,but our team leader basically let lots of **** slide,except case being all in at opening. We had 3 grinders,one for beef,poultry another for pork/lamb and of course we kept them clean,but we didnt lose sleep if we didnt santize right after. Oh and for all the logs,no joke we just put down whatever,this all came from my TL at the time,and we killed,regional office loved us and used our counter as an example to lots of newer stores that opened in northern cali region. Never ever let paper show, and again get in good with your crew,i loved my meat crew,just hated the WFM bull****....keep
workn hard tho,itll all be good.
Leon, are there any responses from current WFM cutters? About a year ago the whole protocol changed. Some stores have a team member who only does grinds and the grinder cleaning regiment in the am.
And 5 different logs in the department that get reviewed and signed by store leadership daily
I never worked at Whole Foods but rather a conventional chain doing mega volume, say $800k to $1M per week, typically $80k to $150k/week in fresh meat only, not including deli, seafood, canned hams, packaged cold cuts which were other departments. Luckily we did not have a service case, just a service cutter. I have been out of the trade for 18 years but did do 28 years in the business. We were 24/7 so there was no "opening" time but typically they wanted 100% presentation by 8 am. The key was a strong 2nd man who lined up just the right mix for the initial cut of the morning, just enough to cover the metal across the case. We typically started 1 or 2 cutters and 1 wrapper at 6 am except 5 am on Sunday. Our sanitation and grinding standards were very strict. Every grind had to be fat tested and logged. We were not allowed to grind more than a 4 hour supply at once and after 4 hours anything left had to be marked down with fresh grinds in the case at the same time. Grinder and blender had to be broken down, sanitized, and left broken down until the next grind. Band saws, and the entire cutting room had to be cleaned and sanitized at the end of each 8 hour shift. Skipping sanitation was not an option. If the Meat Product Mgr., or one of our in-house sanitation or freshness inspectors showed up and things were not like this, it meant instant termination for the Chief Journeyman. While I'm not particularly pro-union, this is where a union came in very handy. For me and my crew the message was clear: follow company policy! They could not fire any of us for an empty case, but they could and would fire you for violating policy. At one time we had a full time night cutter so at least most of the first set was ready for the wrapper by 6 or 7 am but we lost that around 1990 making things more challenging. Overall I guess my takeaways to you are to build/train a good, smart, and efficient crew, and always back up the deserving ones to management by standing up for them, and do not over-cut!
Jim
-- Edited by jimhenry2000 on Wednesday 25th of November 2015 08:58:30 PM
Fishman, I feel your pain. Been there, done that, and all that crap. 44 years cutting. If your humping it and not spending your time behind the store burning one, no one should be busting your chops, besides your wife. Prioritize your lineup in the morning. Product that grades good enough to make it for a half day, put back out. Don't worry about filling your pans until you have all your pans in. Make your counter presentable for when the STL walks by at 8 and you can buy yourself some time. The grinding part has really become a beast over the last few years. Accountability has become a standard in all these chains that in- store grind. Hopefully, your hose reaches the grinder. I start my grinding setup, have my grey trim lug on a small roller cart under the grinder head. Finish your 1st product run, probably grass fed, knock the grinder head off, pull the worm out, and spray that sucker down. Take lug to sink and empty your water. Go on to next batch, and so on.
When your done, probably just need to squeegee out the cooler. The fact that your concerned about the time constraints tells me your probably a pretty good employee. Don't over think these concerns. Have good attendance, attitude and good work habits and Whole Foods will love you.
Machine
Fishman, I feel your pain. Been there, done that, and all that crap. 44 years cutting. If your humping it and not spending your time behind the store burning one, no one should be busting your chops, besides your wife. Prioritize your lineup in the morning. Product that grades good enough to make it for a half day, put back out. Don't worry about filling your pans until you have all your pans in. Make your counter presentable for when the STL walks by at 8 and you can buy yourself some time. The grinding part has really become a beast over the last few years. Accountability has become a standard in all these chains that in- store grind. Hopefully, your hose reaches the grinder. I start my grinding setup, have my grey trim lug on a small roller cart under the grinder head. Finish your 1st product run, probably grass fed, knock the grinder head off, pull the worm out, and spray that sucker down. Take lug to sink and empty your water. Go on to next batch, and so on. When your done, probably just need to squeegee out the cooler. The fact that your concerned about the time constraints tells me your probably a pretty good employee. Don't over think these concerns. Have good attendance, attitude and good work habits and Whole Foods will love you. Machine
Spoken like a true old guy machine !!! Ditto !! For the young guys ditto is the same as " copy"! It can be done Fishman .You just have to focus and don't worry about setting anyone else up.cut only what you need and switchout the peach On the full serve, to hell with the side case. Is your store high volume? if you can't get it done then maybe store STL needs to see that. some things are just not achievable . for a 30 foot case it takes 2 cutters at 5am to get it done, in by 8. Just my 2cents! Most stl's don't know what a case should look like anyway. They are looking for the neatness , holes, and the grinds. Forgot!!!######that.
Thanks everyone,
Basically I go in for 4:30 for an 8 am opening. Our department is doing 90-100k/week. I am the only cutter until 10:30 and have to do 3 separate grinds (an 80-85% conventional, a 90-93% conventional and a grass fed). One big problem is that the misters in our case do not work well and it dries product out badly. This, coupled with the high presentation standards renders most of our red meat unusable for the next day. I could meticulously face every steak in the case, but I frankly do not have time for that. My TL and ATL want a lot of variety in the case, so those skinny short trays are encouraged. They want everything two high and looking fresh. We sell local lamb, organic lamb, veal, pork, local pork, grass fed beef and conventional beef, which all of course has to be kept in separate trim buckets.
I've been starting with my conventional grinds, then I cut my grass fed set up and immediately grind that trim.
Because we have a diversity of species, and we don't do a high volume of lamb or veal we end up with A LOT of mostly empty trim buckets in the back. Some mornings I don't even have enough unused buckets to store everything. Sometimes there is not a free cart or dolly either.
I've been getting the case done by 8:45-9am, they would like to see 8 am, but 8:30 is considered acceptable. That being said, I am taking some short cuts. For instance I do not tie boneless pork roasts, or throw as many strings around pieces of red meat as I would like. However, I am simply not used to tying so much product so my speed on that will improve with time.
Signs are also a headache for me. Sometimes they go missing so I will have to switch the case up until we can get a new one printed. There seems to always be a million things to do at once and I am used to being simply a "meat cutter". It is interesting because I am used to cutting a much higher volume of meat much faster, but all these side tasks slow me down badly
Thanks everyone, Basically I go in for 4:30 for an 8 am opening. Our department is doing 90-100k/week. I am the only cutter until 10:30 and have to do 3 separate grinds (an 80-85% conventional, a 90-93% conventional and a grass fed). One big problem is that the misters in our case do not work well and it dries product out badly. This, coupled with the high presentation standards renders most of our red meat unusable for the next day. I could meticulously face every steak in the case, but I frankly do not have time for that. My TL and ATL want a lot of variety in the case, so those skinny short trays are encouraged. They want everything two high and looking fresh. We sell local lamb, organic lamb, veal, pork, local pork, grass fed beef and conventional beef, which all of course has to be kept in separate trim buckets.
I've been starting with my conventional grinds, then I cut my grass fed set up and immediately grind that trim. Because we have a diversity of species, and we don't do a high volume of lamb or veal we end up with A LOT of mostly empty trim buckets in the back. Some mornings I don't even have enough unused buckets to store everything. Sometimes there is not a free cart or dolly either.
I've been getting the case done by 8:45-9am, they would like to see 8 am, but 8:30 is considered acceptable. That being said, I am taking some short cuts. For instance I do not tie boneless pork roasts, or throw as many strings around pieces of red meat as I would like. However, I am simply not used to tying so much product so my speed on that will improve with time.
Signs are also a headache for me. Sometimes they go missing so I will have to switch the case up until we can get a new one printed. There seems to always be a million things to do at once and I am used to being simply a "meat cutter". It is interesting because I am used to cutting a much higher volume of meat much faster, but all these side tasks slow me down badly
just flip the pans if the night guys lost he sign and if your sign maker is not in. If questioned its not on your ass and your excuse can be a shrink issue if you change your set just because you don't have the sign! an STL would appreciate hat mind set. In the new Wfm environment you need to cover yourself first and the team second. Everyone needs to step up there game On the team and your TL should recognize that . Your doing good cutting solo and getting it in by 830-9. Like I said, STL's don't know what our tasks include. They are generally grocery guys, pull it out of a box and put in on the shelf. It will take time but you will see big changes in meat. Grinds especially.
Sounds like you are really busting your nuts for the company! I hope they appreciate it and I hope your 4:30 AM start is on the clock. Your post brings back memories and makes me so glad I decided to change careers!
FishmanOiOi wrote:
Thanks everyone, Basically I go in for 4:30 for an 8 am opening. Our department is doing 90-100k/week. I am the only cutter until 10:30 and have to do 3 separate grinds (an 80-85% conventional, a 90-93% conventional and a grass fed). One big problem is that the misters in our case do not work well and it dries product out badly. This, coupled with the high presentation standards renders most of our red meat unusable for the next day. I could meticulously face every steak in the case, but I frankly do not have time for that. My TL and ATL want a lot of variety in the case, so those skinny short trays are encouraged. They want everything two high and looking fresh. We sell local lamb, organic lamb, veal, pork, local pork, grass fed beef and conventional beef, which all of course has to be kept in separate trim buckets.
I've been starting with my conventional grinds, then I cut my grass fed set up and immediately grind that trim. Because we have a diversity of species, and we don't do a high volume of lamb or veal we end up with A LOT of mostly empty trim buckets in the back. Some mornings I don't even have enough unused buckets to store everything. Sometimes there is not a free cart or dolly either.
I've been getting the case done by 8:45-9am, they would like to see 8 am, but 8:30 is considered acceptable. That being said, I am taking some short cuts. For instance I do not tie boneless pork roasts, or throw as many strings around pieces of red meat as I would like. However, I am simply not used to tying so much product so my speed on that will improve with time.
Signs are also a headache for me. Sometimes they go missing so I will have to switch the case up until we can get a new one printed. There seems to always be a million things to do at once and I am used to being simply a "meat cutter". It is interesting because I am used to cutting a much higher volume of meat much faster, but all these side tasks slow me down badly
Fishman, seriously, if your doing 80 to 100k and the TL and ATL are standing around with their acorns in their hands and not helping you get that case in at that volume, I might be wrong about keeping a Whole Foods career. Even the stingiest companies have sales per labor hour minimums that should help you get the work done. Are they scheduling all the cutters in the p.m.? Does your STL need to hire? If these Jack nuts don't help you, talk to Divisional support in confidence. Good luck.
I always had a problem with signage and I had to fill out a form to get the sign made which had a 24hr turnaround. At Sprouts I print up a price sticker and it was done in minutes! I remember the Whole foods In Oakland and Cupertino Ca. made over 100k and they had 2 to 3 cutters in the morning.
fishman you seen overwhelmed or feel you cant ask for support. whole foods is a good place to work.
the whole idea of wholefoods is team i know its buzzword bs like guests but it is a team so use it.
i worked for
the fresh market for a few months on a new store i was told all the team bs management at inductions speak but when i was on my break on my own manager who trained the new managers was giving a prep talk and siad basically everyone was lazy and you had to keep on top of everyone to make sure they wernt slacking.
at wholefoods there isnt that idea of looking down at people it really is a team im sure some bitching or office politics comes along sometimes.
but if you need help or guidance go ask and dont be scared frame it in a way that you are bringing positivety but need help here or there.
ive supervised outside a store in other industries and my advice is dont take ur annoyances out on people below you take them up because if you let it fester or you hate going into work your staff will suffer or take them home or to the pub youll bore other drinkers or. second make a team which wholefoods makes out they do so no bother there and third take responsibity even if its not your fault.
i had a dude the pressed a button and broke a 50k camera on a machine id no qualms of walking into the meeting the next day and saying i did it by mistake id rather take the flak than some guy with a child lose a minimum wage job even if i got sacked or lost a bonus.
stand by your team and lead unless they are dishonest and steal thats on them
-- Edited by irishdude on Friday 11th of December 2015 09:09:09 PM
-- Edited by irishdude on Friday 11th of December 2015 09:12:31 PM
-- Edited by irishdude on Friday 11th of December 2015 09:16:11 PM
fishman on another note if you do get a good worker and he is interested in meat get upstairs and try to get them to pay or fund in some way for one of those courses leon talks about on here.
This is indeed very good advice. Always stand up to management for your team, at least the ones who are deserving.
irishdude wrote:
fishman you seen overwhelmed or feel you cant ask for support. whole foods is a good place to work.
the whole idea of wholefoods is team i know its buzzword bs like guests but it is a team so use it.
i worked for
the fresh market for a few months on a new store i was told all the team bs management at inductions speak but when i was on my break on my own manager who trained the new managers was giving a prep talk and siad basically everyone was lazy and you had to keep on top of everyone to make sure they wernt slacking.
at wholefoods there isnt that idea of looking down at people it really is a team im sure some bitching or office politics comes along sometimes.
but if you need help or guidance go ask and dont be scared frame it in a way that you are bringing positivety but need help here or there.
ive supervised outside a store in other industries and my advice is dont take ur annoyances out on people below you take them up because if you let it fester or you hate going into work your staff will suffer or take them home or to the pub youll bore other drinkers or. second make a team which wholefoods makes out they do so no bother there and third take responsibity even if its not your fault.
i had a dude the pressed a button and broke a 50k camera on a machine id no qualms of walking into the meeting the next day and saying i did it by mistake id rather take the flak than some guy with a child lose a minimum wage job even if i got sacked or lost a bonus.
stand by your team and lead unless they are dishonest and steal thats on them
-- Edited by irishdude on Friday 11th of December 2015 09:09:09 PM
-- Edited by irishdude on Friday 11th of December 2015 09:12:31 PM
-- Edited by irishdude on Friday 11th of December 2015 09:16:11 PM
This is indeed very good advice. Always stand up to management for your team, at least the ones who are deserving.
irishdude wrote:
fishman you seen overwhelmed or feel you cant ask for support. whole foods is a good place to work.
the whole idea of wholefoods is team i know its buzzword bs like guests but it is a team so use it.
i worked for
the fresh market for a few months on a new store i was told all the team bs management at inductions speak but when i was on my break on my own manager who trained the new managers was giving a prep talk and siad basically everyone was lazy and you had to keep on top of everyone to make sure they wernt slacking.
at wholefoods there isnt that idea of looking down at people it really is a team im sure some bitching or office politics comes along sometimes.
but if you need help or guidance go ask and dont be scared frame it in a way that you are bringing positivety but need help here or there.
ive supervised outside a store in other industries and my advice is dont take ur annoyances out on people below you take them up because if you let it fester or you hate going into work your staff will suffer or take them home or to the pub youll bore other drinkers or. second make a team which wholefoods makes out they do so no bother there and third take responsibity even if its not your fault.
i had a dude the pressed a button and broke a 50k camera on a machine id no qualms of walking into the meeting the next day and saying i did it by mistake id rather take the flak than some guy with a child lose a minimum wage job even if i got sacked or lost a bonus.
stand by your team and lead unless they are dishonest and steal thats on them
-- Edited by irishdude on Friday 11th of December 2015 09:09:09 PM
-- Edited by irishdude on Friday 11th of December 2015 09:12:31 PM
-- Edited by irishdude on Friday 11th of December 2015 09:16:11 PM
Fishman
It may sound like the sixties or seventies but always question authority and push until you get pushed back, then recap and proceed. I have a good team. You know the saying'what happens in Vegas' you need to be tight and work for each other. But remember, you come first. You never know when the guy next to you is the driver of the bus you got thrown in front of.
I do have one tip we used at The Fresh Market is the night before, have a journeyman pre trim your ribeyes, strips, etc., and wrap in paper, so in the morning you save lots of time, just slice and put on the pans.