I had a rude customer a few weeks ago who was talking on her cell phone, she walked up to the meat counter, wave at me with her hand to come there,after I went over and said Yes ma'am may I help you she then kept yapping on her phone and she ignored me because she was too busy yapping on her phone. after about 5 mins of waiting I went back to doing some wrapping, our wrapper was out to lunch but I kept looking at her waiting for her to get off the phone, finally she just glare while still yapping at me and left. My company post our internet customers survey comments in our break room and to make things worse, My store manager highlight the REALLY bad ones and the REALLY good ones, GUESS WHO WAS ON IT, ME. It amazes me how many people will accept a writeup or suspension based on a customer comment on the internet. Someone can be a real dick and tell their friends to say that Sue, the meat lady or Sue, the meat wrapper was rude when in reality Sue may have been very nice. It takes balls to tell a store manager that an employee is slacking off. It takes NO BALLS to sit on your ass writing a lie on the internet like that yapping bitch did. Let me add I've been cutting with my company for 12 years, this is my first complaint on me
Does your company post their internet customer survey comments?
My companies never did that I am aware of but I absolutely hate that ****. That whole waving us over like we are their slaves or something makes my blood boil Then they expect us to stand and wait like we are on their time.
They are narcissistic to the core. They think they are VERY special people and the world bows down to them. They will never admit they did wrong nor will they accept responsibility for their actions.
At least you know the truth and I am sure people who know you will know what is true. Your manager is an idiot.
-- Edited by fdarn on Tuesday 30th of September 2014 12:08:22 PM
fdarn thinks for understanding, my store manager is not only a idiot but also a certify *******, his mother gave birth to him that way, she should have close her legs and pinched his damn head off lol I know, that was very unladylike like but he brings my dark side out lol
No internet surveys here. My customers know I own the place and come chew my ass to my face, thats the way it should be I feel. Customers talking on cell phones and expecting to be waited on is one of my pet peeves. I actually put signs up that we will be happy to help you once your phone call is over. Common courtesy.
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I'm not a vegetarian, but have eaten many animals that were.
I agree. Cell phone customers are the worse. I had one who jumped in line waving me for service then when I got there he then calls his wife or whatever ON THE PHONE! And asks her what she wants from the meat dept. Don't these people know we have knives and some of us know how to throw them?
RJ, Yep, I like the idea of a mom and pop store where the owners AND employees have the right to refuse service. Sometimes the customer is NOT always right and his/her business is NOT welcome due to their nightmarish attitude. My store is corporate owned and bends over for any customer that brings back a few scraps of overcooked NY strip with no reciept, lets them pick out a fresh, free on from the counter, and apologizes to them for their inconvenience. We are located near two adult care facilities (translated...crazies) and a subsidized housing project. It's like Hardcore Pawn up in here, except my company kisses the customer's ass no matter how ridiculous the complaint.
Amazing what customers expect, especially when it comes to receipts. I had one customer bash me on local social media because we actually showed them our return policy and asked for a receipt. Right away they went to work on the local paper comment page telling everyone to be careful when they buy from me, I must be having quality issues because I asked for a receipt when they wanted to return a product (which had nothing wrong with it). I have found that my loyal customers come to my rescue with comments defending my store. Customers, can't be in business without them and some make it difficult to be in business with them.
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I'm not a vegetarian, but have eaten many animals that were.
Amazing what customers expect, especially when it comes to receipts. I had one customer bash me on local social media because we actually showed them our return policy and asked for a receipt. Right away they went to work on the local paper comment page telling everyone to be careful when they buy from me, I must be having quality issues because I asked for a receipt when they wanted to return a product (which had nothing wrong with it). I have found that my loyal customers come to my rescue with comments defending my store. Customers, can't be in business without them and some make it difficult to be in business with them.
I believe in weeding out the bad customers in my own business. I don't waste time with complainers and refund seekers unless there really is a defect in the product. I find surrounding myself with good positive easy to work with customers helps my business continue to grow and keeps me stress free. I won't sell to a bad customer twice. They waste time money and bring business down.
I used to work for a company that posted the secret shopper reports in the break room. Of course that's slightly different from your customer LadyT. I feel that it's a violation of your privacy for the company to post for everyone to see matters concerning employees mistakes/problems/discipline issues.
I also worked for a meat manager who loved to write people up, and he'd have the write up on a clipboard on the wall all day where everyone would see it.
I feel that is confidential information for only the employee involved, the dept manager, the store manager, and if necessary, the bookkeeper. Those individuals shouldn't gossip about these things. The meat manager shouldn't tell the deli manager that he wrote me up. The store manager shouldn't tell the bagger that he's screwing about having to write up the produce guy. etc.
By posting the Internet complaints, they are violating this rule.
When a customer writes to the company Internet site, someone from the company should bring it to your attention and ask you what happened. They should never post it on the wall for everyone. I'm union. I wonder if this could be considered harassment. Even if you were wrong (you weren't), it's still harassment, maybe.
I agree. Those customers with the cell phones are the worst. A good manager would take your side on this and agree that the customer was a *itch
