what was said above and.........


Be open to learn anything new, ask questions leave your ego at the door


Work hard-don't take short-cuts , to compromise the quality of your work


Be respectful, don't talk about someone, behind thier back-be enthusiastic and focus on the positive-it's easy to be negative-but very destructive

- communication:

greet customers by name if possible and really get to know them, help them out even if it's not your department. they will come to you first and that builds trust and sales, customers won't go anywhere else unless you give them a reason to.

standards

-set high (but realistic) standards in all areas of your department, and follow through. if you say your going to do something, then do it. that includes your boss, your co-workers, your staff, and your own personal goals.
if you make exceptions then your staff think "why should i do this if the manager doesn't?"

utilization

-utilization, know all your products inside and out, shelf life, stock on hand, second uses and react quickly (daily) to short dated item's or overstock, keep the counter fresh and it keeps customers coming back!
-know your limits and your staffs best strengths and use them to get the job done easier.
-reduce over production and over ordering as much as possible

Gazzmac - if only some people had more "common sense" lol