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Post Info TOPIC: what part of our job


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Posts: 616
Date:
RE: what part of our job


Matt,

Overall such policies are certainly a challenge.  Still, we complied with what the company said we were to do even if it was not what the company WANTED us to do = job security. So since they claimed we would prepare a lobster for the customer any time of day, and no one was in the appetizer department after 6 Pm, that meant that my evening cutter would have to do it and that wiped out his evening production. My team would not deviate from company policy without WRITTEN INSTRUCTION SIGNED BY THE STORE MANAGER. This maintained our job security even though it destroyed production.

The lesson learned is (for management), Don't promise the customer what you are not prepared to deliver with the proper amount of labor hours.



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Jimmy the Butcher jhenry@airpower.com

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Moderator

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Posts: 1513
Date:
RE: what part of our job


For those of you with time clocks:

Not an issue now at my present job. We don't have to punch or swipe a time clock. At stores where you do, they can be real strict about clocking out at nearly exactly the time you were scheduled. As easy as that sounds, it's not always that easy. You may have a customer who delays you. You can get in a lot of trouble if you punch out 5 minutes after rather than 3, 2, 1, or 0 after. I guess if you clock in 1 minute early and then take a 59 minute lunch hour and at the end of your shift, get delayed and clock out at 5 after, that's 7 minutes and somehow they have to pay you O.T. At Safeway stores people get written up for that. It's serious. I had the same thing at my previous store which I left 9 years ago. I never really minded staying a few minutes after if something happened. But it could be stressful when it became a situation where you can get in trouble. What about the customer? What if she/he's a secret shopper?

Oh that's another thing. Secret shoppers. They are one of the lowest forms of life. But I already did a thread on them.



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