burger, you are raising a very good and powerful point- that if a customer takes the time to say thank you, they are being respectful, and showing appreciation and it depends on what they are thanking us for too- if a customer asks- "where's the salt pork" and you tell them or show them, they thank you , or if you just suggested 2-3 items over a full service case that just "saved the day" for them, or a customer takes the time to say the prime rib you cut was the best christmas roast we ever had.
well, i guess in either situation, an uh-huh, or yup wouldnt be a good response- I see this mostly from young folks or part timers that dont really care
when i trained someone- I would role play, and go through what is the proper response-
I actually heard one fella at night, a young kid say "yeah whatever" to a customer after they thanked him thank god it was our competition- it's not just what you say , its HOW YOU SAY IT. And it does piss customers off, if they get an attitude
I do this most stores i go into- I will thank someone for assistance and take note how they react - I hate to generalize, but it's mostly young men/woman with chitty attitudes, most of the mature woman are good, and how they respond-you know they are glad you took the time to say thank you.
I dont like any of those responses- a.b. or c,
-- Edited by Mainemeatman on Tuesday 7th of February 2012 02:00:20 AM
Definitely a breakdown in etiquette in our culture. A civilized culture should have mutual respect for one another but it seems to be disappearing. Witness our political discourse in this country.
"You're welcome, thank YOU!" How hard is that to say? I guess Mainemeatman is right. When you're training a new hire you can't take anything for granted--including dress, cellphone and common courtesy.
I was taught a long time ago, in the retail setting the proper response to a customer "Thank you" is always "Thank you! Have a good day/night/one". Always. By purchasing your product the customer is doing a lot more for you and your organization than you are for them.
Responses A, B, C, don't cut it for me. Sausagemaker hits the nail right on the head. They said thank you, and the proper response no matter what you are doing or where you are is to acknowledge that you actually heard them and listened to them. Your welcome and thank YOU would be my prefrence, thats what I tell all my customers. So often today you hear a response that is so "canned" that they didnt even really listen to what was said, just that something cordial had been said. My pet peeve is not being thanked when I am doing business with someone. I teach all my employees that while I may sign your paycheck, that customer actually provides the funds to pay you with, make sure you thank them for yor pay! I also tell them that customer comes in our door with however much money in their pocket and its your job to get them to leave as much as possible with us, but do it politely, and give them value for their dollar.
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I'm not a vegetarian, but have eaten many animals that were.
I just say thank you back and add I appreciate your business or thank you for shopping with us. Always say thank you back. but sometimes I admit I just say You're welcome out of habit from other situations.
Yep and Uh Huh aren't really in my vocabuary. but I do say no problem though but its always when someone apologizes to me for example yesterday a customer pulled her cart to the side because she thought she was blocking my path and she said "I am sorry" I replied with "No problem at all" personally i wish custmers wouldn't worry about being in my way its me who needs to stay out of their way so they can get what they are looking at. When they apologize to me I feel a little caught off guard. There is no reason to be sorry as far as I am concerned and often the only responce I can think of is No problem. I always feel stupid after that .. like maybe I should've added DUDE! at the end.
-- Edited by fdarn on Wednesday 8th of February 2012 11:51:52 AM
