we got a shrink report for the last 4 week period. it was .89% not sure if there were pending credits and transfers of product involved. but for the fiscal year we are at 1.8 %. our saving grace is not having a service case, being able to give the customers what they want, having the ability to make case changes on the fly while still running a tight case. and fwiw im the only guy cutting the case. except for my days off then the boss does.