I don't think I ever said that, but i did tell one "Nobody is making you buy it" after listening to her complain about prices, but I do not consider that a professional response. Why? have you told a customer that recently?
I don't think I ever said that, but i did tell one "Nobody is making you buy it" after listening to her complain about prices, but I do not consider that a professional response. Why? have you told a customer that recently?
I've never said that or been tempted to. But I heard the owner of my store used to do that. I do see signs in many places that say "we reserve the right to refuse service to anyone". I've never worked in a place that has such a sign.
I saw one of those signs just last weekend in a resale clothing outlet. I would think they save that right for particular rowdy customers who might drive away their business. If a customer comes in drunk or high and is making a spectacle of themselves, naturally you will want to get rid of them and be protected from any legal backlash.
I did but in a different way. They would come to my store and ask how much hams were. At the time they 1.29 a pound. The customer replies " Why, they are selling them at A & P for 99 cents a pound" I then replied, " what are you doing here then, go there and buy it" He say's but I like your meat better. Then I said " That's why it's a 1.29"
Sad to say but I have told 2 customers that over the last 30 years.
First one was a custom cut venison customer. He came in every day for nearly a week and made a big stink about how he wanted his venison steaks cut 1/4" thick and I cut every one of them 5/16" he also kept complaining that I still had some of his venison at my shop. Customers in the store were actually laughing at him as he complained. Finally on the last visit I went to the cash register and took out enough cash to refund him all of his processing fee. Handed it to him and said "Please don't come back anymore. It's obvious I cannot work to your standards and it is a terrible waste of your time to come in here and complain every day and its a waste of my time to have my ass chewed by you every day" Funny part is he tried to give me the money back and started to apologize. I told him too late. Customers in the store applauded.
Second time was a male customer making sexual innuendos at my female employees. I went up to him, put my arm around his shoulders nice and friendly like and walked him outside the front door and told him how rude he was and that he is to never set foot in my store again. I stand up for ladies.
The first one I probably should not have done it to, but I was young back then. The second one was just this last month. I stand behind that 100%. It is a pain to be the business owner, but sometimes its rewarding, like making calls like this.
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I'm not a vegetarian, but have eaten many animals that were.
I like the way you handled both of those RJ. It sounds like the first guy had issues out of our control and you found the perfect way to remove yourself from the situation without creating any further hostilities.
ive always encouraged customers to shop where i work by explaining how they can get the most of offers.
i did work in one place that during training cleaned their ice making machine out that year because i was the traing and they had extra set of hands needless to say i didnt buy fish there the bottom of the chest was full of slime. i cant say i reported them for health because the manager was nice and he needs to pay the bills and selfishly it would come back on me because i n small town world ppl wouldnt give me a job so i justsaid they were unhygienic and disgusting to them but not to threating their jobs.
my father said dont pass remarks on another mans work he has bills to pay.
misread the question no i havent and i wouldnt no matter how rude they are part of the job is customer service if they are rude give them what they want and get rid of them a small amount of people wil always compalin be nice and take the thunder out of their face.
i had a dude rush in once off his face rushing all over the place came up demaded 4 porterhouses and 4 strips then ran off to get some more stuff in a frenzy rude and on one. he must have been on speed he came back about 90 secs later with a jar demanding why it wasnt ready. i dont do speed so just did the job he waited and then grumped and ran off and paid. store got paid so did i.
and i added it my list of unpolite people.
id ban people who have a phone stuck to their ear barking orders though and im sure there is a uk story of a cashier refusing to serve someone on the phone and got sacked or almost sacked . or maybe id shout back at them i cant hear you youre talking to somonelse and i want them to hear me lol
I have done this once. At one of the Pathmark's where I was a meat manager, we had many obnoxious and very cheap customers. Pathmark had a double your money back guarantee on all meat, produce, and I believe also on seafood and cold cuts. We had one lady we called "rib lady". Every time we had rib roasts on sale she would buy a 1st cut, 4 rib, rib roast. Then she would have us cut it in half, wrap each separately but leaving the sticker for the 4 ribs on the package. A couple days later she would bring back a small portion of one of those roast, tell us it was tough, and we would have to refund double the full purchase price of the 4 rib roast. This typically might be a $70-$80 refund on her $35-$40 purchase. She did this every month and the store manager would not accept my argument that she was a scammer. She also did this monthly when we had sirloin steaks on sale, bring back 10% of her purchase and get double her money back. Our produce manager told me she did the same to him. Our non-foods manager told me she would return empty cosmetics and hair spray for refunds, though no double money back guarantee on non-foods.
The last time she tried to pull this on me I went out to speak to her. I explained that non only was I proud of the quality of our meat, and was also confident about it. I explained that I even made my wife shop out of the case so that I got a good handle on the quality of cuts my crew put out. She did not believe me but it was absolutely true. Next I told her that this was the last time I would refund her money. I told her we try very hard to maintain excellence in what we sell, but try as we might I honestly felt that we could not meet her standards so would she please buy her meat else-where. Well after getting her refund she immediately went home and called our corporate headquarters to complaining about me! Our HQ sent her a big display of flowers and several coupons good for $5 off any meat purchase. They also tried to come down on me but after the store mgr., Produce Mgr., and Non-Foods manager all backed me up that was the end of that.
You ever hear the joke "Lady I wish I had ten customer like you. Unfortunately I still have 100!"
That was very true. Don't get me started about two women we called "The Brisket sisters"...
Burgermeister wrote:
Have you ever asked a customer to not shop at your store anymore?
